Refund policy

We hope you love your Fin Studio order. However, if something isn't quite right, we're happy to help.

Returns

You can request a return within 14 days of receiving your order.

To be eligible for a return, your item must be unused, in its original condition, and returned with its original packaging.

To start a return, please contact us at hello@studiofin.co.uk with your order number.

Please do not send your order back before contacting us.

Personalised Products

As personalised products are made especially for you, we cannot accept returns or exchanges for personalised items, unless the item is faulty, damaged, or we have made a mistake with your order.

This includes products personalised with names, initials, letters, numbers, or other details requested when placing your order.

UK Returns

For eligible UK returns, we'll provide you with a free return shipping label once your return has been approved.

Please contact us at hello@studiofin.co.uk within 14 days of receiving your order to arrange your return.

International Returns

We accept eligible returns from customers outside the UK.

Please contact us at hello@studiofin.co.uk within 14 days of receiving your order before returning anything.

International customers are responsible for the cost of returning their order to us.

We recommend using a tracked postal service, as we cannot be responsible for returned parcels that are lost on their way back to us.

Damaged, Faulty or Incorrect Items

We carefully check and pack every order before it leaves our studio, but if your order arrives damaged, faulty, or you receive the wrong item, please contact us at hello@studiofin.co.uk as soon as possible.

Please include your order number and, where possible, a photo showing the issue.

If we've made a mistake or your item is faulty, we'll work with you to put it right and will cover any necessary return costs.

Handmade & Natural Materials

Many of our products are handmade, and our leather products are made from natural leather.

Small variations in colour, texture, grain, stitching, dimensions, or finish can naturally occur and make each product slightly different.

Natural marks, grain variations, and changes in shade are part of the character of genuine leather and are not normally considered faults.

Refunds

Once we receive your return, we'll inspect the item and let you know when your refund has been approved.

Approved refunds will be issued to your original payment method within 3 working days.

After we process your refund, your bank or card provider may take additional time to show the refund in your account.

Original delivery charges are refunded where required by applicable consumer law.

Exchanges

If you'd like to exchange an eligible non-personalised item, please contact us at hello@studiofin.co.uk and we'll be happy to help.

Personalised products cannot be exchanged unless they are faulty, damaged, or we have made a mistake with your order.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible at hello@studiofin.co.uk.

Because many of our products are handmade or personalised, we may begin preparing your order shortly after it is placed. If production or personalisation has already started, we may not be able to cancel or change the order.

This does not affect your statutory rights.