Shipping policy
At Fin Studio, many of our products are handmade and made to order in our Hertford studio. Please allow time for us to make and prepare your order before it is dispatched.
Production Time
Our usual production time is 5–7 working days.
This is the time we need to make, personalise and prepare your order and is separate from the delivery time.
During particularly busy periods, such as Christmas, production may take a little longer. Any significant changes to our production times will be displayed on our website.
If your order contains several products, we will normally dispatch everything together once the full order is ready.
UK Delivery
UK orders are normally sent using Royal Mail Tracked 48.
Once dispatched, delivery usually takes approximately 2–3 working days.
You will receive a dispatch confirmation with tracking information when your order is on its way.
Please remember that delivery estimates begin from the date of dispatch, not the date your order was placed.
International Delivery
We ship internationally to the destinations available at checkout.
International delivery times vary depending on the destination and shipping service selected. An estimated delivery time and shipping cost will be shown at checkout where available.
Please allow additional time for customs processing or unexpected delays, particularly during busy periods.
Tracking information will be provided where available for the selected delivery service.
Customs, Duties & Taxes
Depending on your delivery country, taxes and import duties may either be collected at checkout or charged when your order enters your country.
Where taxes or duties are collected at checkout, this will be shown as part of your order before payment.
If they are not collected at checkout, you may be responsible for any applicable import duties, taxes or customs charges requested by your local authorities or delivery provider.
Delivery Estimates
All delivery times shown on our website are estimates rather than guaranteed delivery dates unless we specifically state otherwise.
Postal delays, customs processing, severe weather, strikes and other circumstances outside our reasonable control can occasionally affect delivery times.
If your order appears to be significantly delayed, please contact us at hello@studiofin.co.uk and we'll be happy to look into it for you.
Incorrect or Incomplete Addresses
Please check your delivery address carefully before completing your order.
If you notice an error after ordering, contact us as soon as possible at hello@studiofin.co.uk.
If your order has not yet been dispatched, we'll do our best to update the address.
If an order is returned to us because an incorrect or incomplete address was provided, we may ask you to cover the cost of sending it again.
Lost Parcels
If your tracking hasn't updated or your parcel appears to be lost, please contact us.
We'll check the tracking information and, where appropriate, contact the delivery provider to investigate.
If a parcel is confirmed as lost, we'll work with you to arrange an appropriate replacement or refund in accordance with your consumer rights.
Damaged Parcels
If your order arrives damaged, please contact us as soon as possible at hello@studiofin.co.uk.
Please include your order number and photographs of the parcel and damaged item so we can investigate and put things right.
Delivery Questions
If you have any questions about your order or delivery, please contact us:
Fin Creative Studio Ltd
5A Railway Place, The Maltings
Hertford, Hertfordshire
SG13 7JT
United Kingdom